Vevox Status Page

**No issues currently reported. All Vevox services are working.**

Vevox.com & PowerPoint - Interruption Notice

• Date & Time: Wednesday, October 29th , 16:15 to 20:15pm UTC 
• Issue: All Vevox product environments remained fully operational throughout the recent Microsoft Azure global outage. The core Vevox system, sessions, and dashboards were unaffected. However, vevox.com—our marketing website—was temporarily unavailable during the incident. As a result, users who normally navigate to the login page through vevox.com could not reach it, even though the login page itself continued to function normally. In addition, the PowerPoint Add-in was temporarily unavailable while Azure’s Java API was down. All services have since been fully restored, and no customer data was affected

Service Interruption Notice

• Date & Time: Tuesday, October 21st, 15:14 UTC
• Duration: around 40 minutes
• Impact: Some users in the EU cluster experienced access issues or slow platform loading.
• Resolution: Full service restored by 15:55 UTC.
• Data Integrity: No data was lost or compromised.
• Historical Note: This was Vevox’s first instance of downtime caused by system issue
• System affected: Vevox EU cluster

Root Cause

• • A blocked message queue caused the interruption.
  • Triggered by a degraded customer Virtual Learning Environment (VLE), which led to the queue being filled by requests.
  • The queue was originally designed for internal messages but has been extended to handle external VLE communications.

Immediate Response

• • Support team alerted at 15:14 UTC.
  • Senior architects identified the issue and restarted containers.
  • Full service restored by 15:55 UTC.
  • System logs confirmed data integrity and stability.

Preventative & Corrective Actions

Completed (short term)

• • Restarted affected containers
  • Enhanced monitoring and logging
  • Configured additional automated alerts for early detection.

In progress (short term)

• • Refactoring queue architecture to separate internal and external message handling.
  • Strengthening diagnostic logging for faster root-cause analysis.

We appreciate the patience and trust of our users and remain committed to delivering the highest standards of reliability, transparency, and service excellence.

The Vevox Team